Comments on: Stellar Customer Service From Vodafone NZ

By: Karen Putz

Karen Putz — Sat, 27 Jun 2009 22:22:44 +0000

Kudos to Vodaphone with their customer service response!

By: Kubke

Kubke — Sat, 20 Jun 2009 06:53:47 +0000

Nice to have faith in customer service restored. Great job @vodafone! And great job Nic for giving good examples how we have an incomplete perception of what is accessible to all

By: Mark Harris

Mark Harris — Sat, 20 Jun 2009 02:02:59 +0000

Good result, and I add my kudos to Paul for his prompt customer-based response. As you say, he didn't have to get you a phone, all you really wanted was a positive response. That he did get a phone for you is exceptional customer service and, no doubt, welcomed by you (though @elpie might have a few choice words).

BTW I think the quote was Bizmark

By: Smiffy

Smiffy — Sat, 20 Jun 2009 01:57:29 +0000

The true test of any company is how they act when something goes wrong. This is a very good example of how problems SHOULD be dealt with - quickly, efficiently, without fuss.

Not only did Vodafone get the opportunity to show a problem being righted (which reflects overall on their customer service) but, for the cost of a handset, they gain from you both brand-loyalty and brand-advocacy.

Beats me why so many other corporates don't follow such examples. Maybe they don't employ people who can make decisions - or don't allow those who can to do so. Who knows?

Great outcome, anyway.

By: Anne

Anne — Sat, 20 Jun 2009 00:06:05 +0000

Wow Nic, that is good customer service!

Since you inquired about the accessibility, there was not an intent to exclude. Even the best laid plans can go awry and their soluton was one of acknowledgment of this, and ultimately inclusion.

It's nice to hear good customer service still exists.

By: Reemski

Reemski — Fri, 19 Jun 2009 23:54:26 +0000

I'm glad it worked out. I could tell how frustrated, angry and upset you were.